• JOB TITLE: Customer Operations Specialist
  • STATUS: Full-time, permanent
  • COMPANY: GoMaterials
  • LOCATION: 642 rue Courcelle, Montreal, H4C 3C7 (Metro Saint-Henri) *Remote 95%
  • START: Immediately

Job Description

If you enjoy working in a fast-paced, ever-changing and exciting startup environment, then this is the job for you! As an operations lead, you’ll be responsible for processing quotes and orders, coordinating deliveries and communicating with our customers. In this role, you’ll be working closely with the sales team, as well as other members of the operations department. You’ll play a pivotal role in growing our business from day 1 and you’ll be able to continuously share your ideas with us. What’s more? As our company grows, you’ll have the opportunity to grow with us!

What You’ll Do

  • Process quotes and orders, while ensuring the quality of the product, competitive pricing and service levels are met and exceed the customer expectations
  • Communicate with customers to ensure that specs are met, address/resolve any concerns or issues the customers have pre, mid or post order
  • May coordinate and optimize deliveries, while communicating with drivers
  • Assist in the development of a 3rd party transportation fleet
  • Help standardize transportation pricing
  • Monitor KPI dashboard for truck and transportation efficiencies (idle time, most efficient routes etc.)
  • Maintain a healthy supplier relationship with all our vendors
  • Handle any other related tasks not listed above

What You’ll Need

  • 2-3 years of experience in operations or customer service
  • Ability to work in a fast paced production environment
  • College Degree in a related field or equivalent work experience
  • Written and spoken proficiency in English and French
  • Advanced knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel)
  • Excellent communication skills
  • Customer focus and ability to solve problems quickly
  • Detail and deadline-oriented
  • Willingness to help out team members
  • A positive “CAN” do attitude is a must!

What We Value

  • Get our hands dirty: We hustle for our customers and our team.
  • Pick up a shovel: We take initiative and focus to move the business forward.
  • Win as a crew: We respect, listen and challenge each other to succeed.
  • Have fun: We love a good laugh and encourage everyone to be their authentic selves.
  • Great team culture: We are a young team of motivated entrepreneurs who want to hear your ideas. We have a work-hard, play-hard team mentality. Click on link below to view our culture code:

Why Work at GoMaterials?

As one of Montreal’s fastest-growing startups, GoMaterials is revolutionizing the procurement process in the landscape construction industry! Our B2B marketplace optimizes how landscape contractors source plant and hardscape materials and has allowed us to be named one of Canada’s most innovative companies in 2018 by Innovations of the World. Over the last 3 years, we have helped landscapers save time, money, and stress and plant over 1 million plants and trees.

Lead by a young and eager group of entrepreneurs, GoMaterials is aggressively expanding across North America, with an expected growth of over 100% in 2021. We are therefore looking for amazing people to add to our team! With our work-hard, play-hard mentality, this won’t be your routine 9 to 5.

What to Look Forward To:

  • The chance to share your ideas & make an impact
  • Personal & professional development programs
  • A great team culture with virtual lunches, 5à7s, games, funny slack channels, etc.
  • Promotion opportunities as our team continues to grow yearly
  • Flexible hours & work-from-home

Ready to Apply?

If you think you’d be a great fit at our company and are passionate about this job, we want to hear from you!